FAQ

How can I contact shop?
You can email us at service@celiald.com where our customer service team will be happy to help you with whatever you need!

What payment methods do you accept?
We accept all major credit cards (VISA, Master card, AMEX) and PayPal payments.

When will my order be processed?
Orders will be processed within 3 business days from the order date and shipped the next day after the processing day.

How long will it take to receive my order?
Due to high demand, orders may take between 15-20 days to arrive.

How do I return an item?
Please contact us atservice@celiald.com

What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.